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If you’re not 100% satisfied with the items you received, Please Contact Us within 14 days upon receiving them to initiate the return process.
2. After receiving return address and instructions from us, please package up the item(s) to be returned to the original packing.
3. Drop off your package at the local post office.
4. After returning, provide the return receipt for the shipping company indicating the weight and the tracking number of your returns, we could expedite your refund/exchange. Once your refund has been issued, you will receive a confirmation email.
1. You have 14 days to decide if an item is right for you, if you would like to return or exchange the item please contact Contact Us within 14 days of delivery.
3. The following items cannot be returned for hygiene reasons: swimwear.
5. We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns will be made at your own cost, unless a mistake is made by shechoic.
7. Order cancellation:
Note: The original shipping fee and Shipping Guarantee is non-refundable.
- Please do not send your return to the sender's address on your package. This is not the return address and will affect the processing of your return. You should only send it to the address on the shipping label we provide even if you are using your own shipping.
- Please make sure you don't include non-shechoic items by accident in your return package. We will not be responsible for sending back those items to you.
When you reach a refund agreement with shechoic, we will refund within 48 hours of receiving the package, and the payment will be refunded to the original account.
Our Email: [email protected]
How can enjoy free shipping policy?
Free shipping on orders over USD$49. Both shipping costs and shipping method should be subject to what is stated on Payment Page, and this may vary for different delivery destinations(See the table below for details).
There are two key factors that will decide when you will receive your package.
2. Shipping Method: Delivery timed to vary from shipping method. Time in transit varies depending on where you're located and where your package is coming from. You can also check the follow form for more detail about the delivery time:
Affect by the coronavirus epidemic, it may lead to extension of the delivery time. In some areas or countries with serious epidemic, the delivery time may be twice as much as the normal standard.
|Shipping Method||Delivery Time||Area|
|8-14 days||North America (USA)|
|8-14 days||Oceanica (Australia)|
|8-14 days||Europe (France Germany Belgium Luxembourg Netherlands)|
|8-14 days||Europe (Sweden Portugal Italy)|
|8-14 days||Europe (England)|
|8-14 days||Europe (Finland Iceland Switzerland The Czech Republic Greece Austria)|
|8-14 days||North America (Canada Mexico)|
|8-15 days||South America (Columbia Chile Peru Argentina Venezuela Ecuador)|
|8-14 days||Europe (Croatia Ukraine Georgia Spain Russia)|
|8-14 days||Africa (Egypt Libya Morocco South Africa Niger Ghana Cote d’Ivoire Togo Sultan Guinea)|
|8-14 days||Oceanica (New Zealand)|
Our Email: [email protected]